Brown's Jewellers are not honest with their customers.

Be very careful of Brown's. I have reported them to the Consumer Council. I took a gold chain for repair, and when it came back it was shorter. Four links had been removed and ******. I told the staff immediately, but they humiliatingly chased me out the shop. I had to find a before-and-after photograph to prove the different in lengths. Now they admit that two grams of gold are 'missing' but say that was lost through 'polishing'. How can they 'polish off' R1000-worth of gold? They have ****, denied and misdirected throughout this process. I am awaiting the Consumer Council finding, but I have heard from various other reliable sources that they are not honest with their customers. Even if they manage to get away with this, the way I was treated - my complaint treated with contempt - shows they do not respect their customers.