Browns has zero respect for its clientele

So on the 30th of July 2021 my husband bought me what I thought was the ring of my dreams for our vow renewal. The ring had to be hand made and was picked up on the 6th of August 2021. We kept it boxed for the ceremony held on the 8th. My happiness was short lived when the morganite centerpiece fell out on the 12th of August 2021 only FOUR days after wearing it! To make matters worse I've been sent from pillar to post after returning it to one of their branches. I have never in my entire life experienced such horrible customer service. No apology, no feedback, no refund NOTHING! Just arrogance and condescending short replies telling we to wait!