Browns Diamond Store: Lost diamonds and poor customer care

Back ground: I bought my wife a Black Magic Diamond Halo ring in July 2017. Since it was a birthday present she started wearing it from mid August 2017. The staff at the Cresta branch was not able to size the ring properly and it had to be re-sized several times. Eventually the ring was received in what seemed to be a good condition. Since then 3 diamonds were lost. I was forced to pay for the first replacement. Within minutes of receiving it back it fell out again. It was replaced a second time. Within a week another diamond was lost. It was taken back for replacement after the branch at the Vaal Mall addressed the matter with the Area Manager.

Problem Statement:

The after sales service of especially the Cresta branch is poor. I lodged a complaint on the official website on the 11th of March. Up to now, not even the courtesy of a reply. I then took up the matter with the branch manger at the Vaal Mall store. The store in Vaal Mall contacted their Area Manager. She would have contacted me by close of business on the 23rd of March. Until today (27/3) no reply or feedback. Mr. Laurence Vosloo please take the courage and contact me; Nadia at Vaal Mall will assist with my contact details.

I clearly stated the desired outcome in my initial correspondence with your Customer Service department.