Browns cannot customize or delivery on their promise

I have had the worst experience with Browns Canal Walk and Head Office. I would suggest that you do not use them for your special occasion if you are looking for quality, honesty and a seamless experience with a store that can deliver on time. They continuously make up stories for their mistake or failure to comprehend simple basic English. The sales lady Thuli from the store sold me a ring and assured me that they are able to customize any design and it would take 10 business days to complete. The instructions were clear on the collection order. After 10 working days, she did not contact me. I went to store on my own and the ring was actually delivered to the store the previous day. The ring was the same standard ring as the one I viewed and it was not customized to my specifications. They looked at the collection order and they confirmed its incorrect and just apologized and said they will get back to me. I sent several emails confirming the specifications and they confirmed that they understood what was required and the workshop is aware of this order and they will definitely be able to customize the ring. I gave them another chance to correct their mistake and they asked me to wait another 10 working days again. Instead of prioritizing this order, they seemed to have a don't care attitude and made we wait the normal turn around time. After 10 working days the ring was not ready for collection. They sent me a picture of the ring from head office and it was now customized but with the incorrect specifications. The band was way thinner than it should be. I gave them 5 weeks and they were unable to customize a ring but they will tell you anything you want to hear just to make a sale. If you're planning for a special day please don't wait on their promise as they are extremely *********** and will waste your time and leave you extremely frustrated.