Bad service from Browns Centurion

Took my ring in for rhodium treatment on the 13/05/2024, on the invoice it says the ring is supposed to be back on the 21/05/2024. Till this day it’s not back. I called in after a colleague of mine got hers from the Browns in menlyn, not to mention that she sent hers on the 14/05/2024 and got it back on the 28/05/2024.

I called on the 28/05 asking about my ring and Jeanette or Janice says they only sent my ring to be cleaned on the 21/05/2024 due to a letter that had to be changed on their system. I mean how long does it take to change the serial on the system??? Every time I have to get an update about my ring, I have to call. I’ve been so calm and patient with their excuses every time I call about my ring but now I see they are taking advantage.

Yesterday after I’ve battle to get hold of them she promised to call me first thing in the morning to update me about my ring and guess who had to call first because she didn’t do as she had promised. I’m so disappointed at Browns centurion for such a terrible service. Please get my ring back.