1 reviews | Active since Nov 2017
Bad Experience
A couple of weeks back, I took my dad with me to look for a diamond ring. We went to Browns Diamonds in Port Elizabeth. I was horrified to be served by a foreign woman who stank of cigarettes and her face so pasted with makeup, I felt I needed to shower and brush my teeth afterwards. The woman, old enough to be my mother, proceeded to flirt with my dad and almost ignored me even tho I was the one who wanted to buy an investment from South Africa. We looked at a couple of nice rings that day and turns out, the sale signs are just a trick, coz the lower prices are the permanent prices! I thought if I went back on my own on another day, I would get better treatment from someone else. Well, I didn’t get further than the entrance because as I approached the store, I saw and heard a person of color screaming at her colleagues something about her sale and they not team-players. I was shocked and frozen for a moment, but turned away and will never go back to Browns again! Needless to say, I got my ring elsewhere!
Hi Captaina Brain, thank you so much for taking the time to give us feedback on your experience in our store and as I'm sure you can appreciate this is certainly not the norm for us, neither the experience we wish for you to have when visiting one of our stores. Our company prides itself in not only the quality of the pieces that we produce, but also on the professional conduct of our team members and dealings with our clients. Part of our "code" at Browns is that we are at all times to conduct ourselves in a classical, elegant and sophisticated manner and I am terribly sorry to hear that this was not what you experienced in our store. I can assure you that you concerns will be raised with our regional manager and the appropriate steps will be taken to ensure that we correct our behaviour in order to give our clients only the best in terms of product and service. I sincerely understand your feelings around this matter, but I do hope that you will once again give us the opportunity to deliver to you the kind of service you deserve by visiting one of our stores again. Your feedback is invaluable in assisting us in growing and becoming better each day.
Kind Regards
Laurence
Best regards,
Hi Captaina Brain, thank you so much for taking the time to give us feedback on your experience in our store and as I'm sure you can appreciate this is certainly not the norm for us, neither the experience we wish for you to have when visiting one of our stores. Our company prides itself in not only the quality of the pieces that we produce, but also on the professional conduct of our team members and dealings with our clients. Part of our "code" at Browns is that we are at all times to conduct ourselves in a classical, elegant and sophisticated manner and I am terribly sorry to hear that this was not what you experienced in our store. I can assure you that you concerns will be raised with our regional manager and the appropriate steps will be taken to ensure that we correct our behaviour in order to give our clients only the best in terms of product and service. I sincerely understand your feelings around this matter, but I do hope that you will once again give us the opportunity to deliver to you the kind of service you deserve by visiting one of our stores again. Your feedback is invaluable in assisting us in growing and becoming better each day.
Kind Regards
Laurence
Best regards,