Bad customer service

On Thursday 11 February 2016 my boyfriend and his friend were shopping in Clearwater and happened to pass by the Browns' display which they stopped to look at. They had some questions about some items and decided to go in to ask the sales attendees. On trying to they were stopped by security who informed them that the lady inside said they could not come in as the system was down. My boyfriend said it was fine he didn't want to buy something at that moment but wanted to simply ask her some questions about some of the items in display. Your sales attendee yet again would not allow security to let them in citing yet again the excuse of the system being down. I do not know why a system being down would stop her from helping 2 perspective buyers with information, is it that she is not informed of the items she is selling not to assist a customer with the service or could it be she judged my boyfriend not worth her time and effort due to a factor that I hope Browns does not accept. Very disappointed as love the Browns brand and even more disappointed at the bad sales attitude considering valentines day just this weekend.