Appalling service at Nelson Mandela Square

<p>In February I ordered my Fiances platinum wedding band as we were told that it came with a complimentary stainless steel band. As he is an avid cyclist we felt this was awesome and proceeded with the sale.</p> <p> </p> <p>1. We were never contacted when it arrived and had to follow up ourselves </p> <p>2. When we did follow up we were told that it had arrived but the engraving was incorrect </p> <p>3. We finally received the band but were told that the stainless steel band take a little longer (6weeks). This was at the beginning of March.</p> <p>4. By the 3 June 2016, still no contact from Browns. I phoned the store and explained my issue and that we were still waiting for the stainless steel band and was told by the sales assistant that she will check and call me back. Offered me a band 2 sizes bigger.</p> <p>5. Received no feedback so called them again on 7th June. Again had to explain myself and another assistant said he will call me back in 5 minutes. As per usual I did not receive the call and had to call back. I got offered the bigger band again which I said clearly was too big.</p> <p>6. I was then told that a colleague would collect the right size from another branch and that I would be able to fetch it.</p> <p>7. Today I get to the branch to collect our ring and they frantically all look around knowing fully well that they do not have it. make us wait around. Eventually the guy that assisted me on the phone brings us the bigger ring and says that is all he could find and that it will take 6 weeks for them to get us a new ring.</p> <p>we have spent over R200000 with this store and to be treated in such a pathetic way is unacceptable. </p> <p> </p> <p>I will definitely be taking my business elsewhere </p> <p> </p>