Misinterpreting

This was my email from Browns Cape town! Advertising that they are based in Cape Town! But when you want to exchange a item this is the email I received😡

Hello Coreen,

Unfortunately, we currently do not offer free shipping labels or returns. Therefore, the cost of returning the product is the responsibility of the customer.

Please note that our warehouse is located in China at the following address:

Address: 301, 3rd Floor, Building E, Xianhao Innovation Wisdom Park, No. 17, Jiabin Road, Huangjiang Town, ****guan City, Guang**** Province, China Zipcode: 523000

If you wish to receive a full refund, you should send the product to this address.

However, as we want to ensure that you are satisfied with your purchase we would like to offer you a one-time courtesy:

You can keep the product and we will refund you 10% of the item value. [This way, you can use the product as a discounted gift.]

We look forward to your response.

Have a great day ahead

Lisa Brown Cape Town Customer Support