Poor service

Bought my vehicle app month back from Brothers auto and after a week and a half it would not start.Took it back to the dealer and and they said they would deal with no problem.You get no feedback or courtesy calls.i phoned several times to establish what was going on and even forwarded emails,no response.If you want information or a progress report you will have to do the calling and then you get different versions from the respective managers.i have given up and reverted to the Ombudsman for help.They are quick to sell you a vehicle but after that you are on your own.My daughter bought a vehicle at the same place and before we accepted it i insisted on a test drive.when starting the vehicle i heard a noise (App problem with bendix) and i was then told that the problem was reported to the respective manager,we also found that the fan did not work.Although the vehicles are second hand they are not sold 'voetstoots' and surely before the vehicles are released for sale , known faults to the vehicle should be repaired.She must now take time of from work to have it repaired(authorized by dealer) and she must first wait until i get my vehicle back.