SM
Sello M
1 reviews | Active since May 2023
29 May 2023, 19:55
BAD SERVICE
I Traded in my car in 2022 November for a pre-owned car. The car had bad braking system from the day they handed it over to me, to my surprise the car passed from Dekra same day. I took it back for service of which i only drove the car for less than 5days. To this day i haven't received the car back from the dealership. Experience with the DP is very bad.
Helpful (0)
Replies (8)0
Replies (8)
Brothers Automotive Roodepoort's replyOfficial
30 May 2023, 08:09Hi Sello,
As we have been communicating with you, we had to order parts, which the manufacturer (of your vehicle) had to import. It has been a slow and frustrating process for all involved, unfortunately one that we could not control. Fortunately there is movement and your vehicle should not take much longer. Please feel free to email us on ***.
As we have been communicating with you, we had to order parts, which the manufacturer (of your vehicle) had to import. It has been a slow and frustrating process for all involved, unfortunately one that we could not control. Fortunately there is movement and your vehicle should not take much longer. Please feel free to email us on ***.
Brothers Automotive Roodepoort's reply30 May 2023, 08:09
Official
Hi Sello,
As we have been communicating with you, we had to order parts, which the manufacturer (of your vehicle) had to import. It has been a slow and frustrating process for all involved, unfortunately one that we could not control. Fortunately there is movement and your vehicle should not take much longer. Please feel free to email us on ***.
As we have been communicating with you, we had to order parts, which the manufacturer (of your vehicle) had to import. It has been a slow and frustrating process for all involved, unfortunately one that we could not control. Fortunately there is movement and your vehicle should not take much longer. Please feel free to email us on ***.
SM
Sello M's updateReviewer Update
30 May 2023, 13:00When is the actual day of delivery? cos it has been 7months now and no communication from you.
SM
Sello M's update30 May 2023, 13:00
Reviewer Update
When is the actual day of delivery? cos it has been 7months now and no communication from you.
Brothers Automotive Roodepoort's replyOfficial
30 May 2023, 13:35Unfortunately an exact date is not yet available, since we are dependent on external service providers. We have however given you a courtesy vehicle for the time being.
Brothers Automotive Roodepoort's reply30 May 2023, 13:35
Official
Unfortunately an exact date is not yet available, since we are dependent on external service providers. We have however given you a courtesy vehicle for the time being.
SM
Sello M's updateReviewer Update
30 May 2023, 15:01After you have left me with no car to use and l had to involve a lawyer to get your attention.
The car has no sparewheel and it needs service. I have sent messages to the Dealer Principal (Jacques) which he continues to ignore excerpt for the response he did to the Ombsman pretending to be providing an effective solution last month, however the matter still remains unresolved.
Your response today also does not give me confidence that my issue will be resolved anytime soon, judging from the fact that after 7 months you still can not choose to commit to a date.
The car has no sparewheel and it needs service. I have sent messages to the Dealer Principal (Jacques) which he continues to ignore excerpt for the response he did to the Ombsman pretending to be providing an effective solution last month, however the matter still remains unresolved.
Your response today also does not give me confidence that my issue will be resolved anytime soon, judging from the fact that after 7 months you still can not choose to commit to a date.
SM
Sello M's update30 May 2023, 15:01
Reviewer Update
After you have left me with no car to use and l had to involve a lawyer to get your attention.
The car has no sparewheel and it needs service. I have sent messages to the Dealer Principal (Jacques) which he continues to ignore excerpt for the response he did to the Ombsman pretending to be providing an effective solution last month, however the matter still remains unresolved.
Your response today also does not give me confidence that my issue will be resolved anytime soon, judging from the fact that after 7 months you still can not choose to commit to a date.
The car has no sparewheel and it needs service. I have sent messages to the Dealer Principal (Jacques) which he continues to ignore excerpt for the response he did to the Ombsman pretending to be providing an effective solution last month, however the matter still remains unresolved.
Your response today also does not give me confidence that my issue will be resolved anytime soon, judging from the fact that after 7 months you still can not choose to commit to a date.
SM
Sello M's updateReviewer Update
30 May 2023, 15:04Now l have just received an email communication from Hellopetter saying that you have reported my review as false meaning that behind my back you are saying that l am a lier.
Am, l lying?
Am, l lying?
SM
Sello M's update30 May 2023, 15:04
Reviewer Update
Now l have just received an email communication from Hellopetter saying that you have reported my review as false meaning that behind my back you are saying that l am a lier.
Am, l lying?
Am, l lying?
Brothers Automotive Roodepoort's replyOfficial
30 May 2023, 15:41Hi Sello,
We did not report your complaint as false, we reported it under "other". We acknowledge that your vehicle is with us and we have also given you a courtesy vehicle to drive, however, this is not the platform to address the problem, since we are doing everything that we can to get this sorted as soon as possible.
We did not report your complaint as false, we reported it under "other". We acknowledge that your vehicle is with us and we have also given you a courtesy vehicle to drive, however, this is not the platform to address the problem, since we are doing everything that we can to get this sorted as soon as possible.
Brothers Automotive Roodepoort's reply30 May 2023, 15:41
Official
Hi Sello,
We did not report your complaint as false, we reported it under "other". We acknowledge that your vehicle is with us and we have also given you a courtesy vehicle to drive, however, this is not the platform to address the problem, since we are doing everything that we can to get this sorted as soon as possible.
We did not report your complaint as false, we reported it under "other". We acknowledge that your vehicle is with us and we have also given you a courtesy vehicle to drive, however, this is not the platform to address the problem, since we are doing everything that we can to get this sorted as soon as possible.
SM
Sello M's updateReviewer Update
30 May 2023, 19:34What platform is available after one has been ignored for months? Will it make you happy to pay for a car you don't use? I appreciate the courtesy car, but I had to fight for it. I would have terminated our contract with you long ago if I had the authority to do so, and despite your promise to send me the termination documents months ago, they have still not arrived.
Just attend to my complain please
Just attend to my complain please
SM
Sello M's update30 May 2023, 19:34
Reviewer Update
What platform is available after one has been ignored for months? Will it make you happy to pay for a car you don't use? I appreciate the courtesy car, but I had to fight for it. I would have terminated our contract with you long ago if I had the authority to do so, and despite your promise to send me the termination documents months ago, they have still not arrived.
Just attend to my complain please
Just attend to my complain please
Brothers Automotive Roodepoort's replyOfficial
31 May 2023, 08:18Hi Sello, should you need to contact us, pls do so on ***
Brothers Automotive Roodepoort's reply31 May 2023, 08:18
Official
Hi Sello, should you need to contact us, pls do so on ***