CUSTOMER COMPLAINT – BROOKS BEDS FURNITURE

⚠️ CUSTOMER COMPLAINT – BROOKS BEDS FURNITURE

I am extremely disappointed with my experience with Brooks Beds Furniture.

My name is Jonathan, and I ordered and paid for a 3-seater grey couch on 10 August. My contact number is ***.

From the beginning, communication with the company was good and they were very responsive when I was making the purchase. Unfortunately, that level of service completely changed once there was a problem with the product.

Firstly, the couch delivered to me was not the couch I originally wanted/ordered. Despite this, I accepted the delivery and gave the company the benefit of the doubt.

The bigger issue is that after only approximately three weeks of normal use, the base of the couch broke. This is completely unacceptable for a couch that was recently purchased.

I contacted Brooks Beds Furniture on 29 August to report the problem. The person I communicated with told me that they had spoken to management and that the matter would be addressed.

I then followed up again on 4 September because I had still not received a clear resolution. Unfortunately, my follow-up message has been ignored, and I have received no proper communication regarding what is going to happen next.

This is not about expecting a free replacement or trying to get something that I am not entitled to. I paid for a new couch and I expect to receive a product that is fit for purpose and for the company to take responsibility when something goes wrong.

What concerns me most is the lack of urgency and communication after the sale. It was very easy to get responses when I was a potential customer, but once I became a customer with a genuine problem, the communication suddenly disappeared.

Brooks Beds Furniture, please take this complaint seriously.

I am publicly raising this issue because I have already tried to resolve it directly with you. I would like a proper response and a reasonable resolution — whether that means a refund, replacement, or appropriate repair.

I hope management will see this and contact me directly.

Customer: Jonathan Order: 3-Seater Grey Couch Purchase Date: 10 August Contact: ***

I am giving Brooks Beds Furniture the opportunity to resolve this matter professionally. I will update this review once the matter has been resolved