INSURANCE, WHY DO YOU GIVE THEM SERVICE???????

Worst experience ever, David promised me my car a few times on a certain date but then the next I still nothing. I always had to call after them. This was in Feb and waited for at least 2 months for something that had to take 3 weeks at most. Now in June my car gave me problems as never before, took it back to them and it was the same experience all over again. Worst customer service and communication. All their promises are lies! NEVER RECOMMEND THEM EVER