Bakkie at Panelbeaters

Ou Bakkie went in for repairs early Nov 2017 to Brooklyn Motor Lab in Pretoria. It was chosen by our Insurance as Ford approved Panelbeater. We got the bakkie back after 7 weeks only and many promises of Completion only to find that a lot of the werent done properly or not done at all and some fittings broken on some of the parts. We send it back after writing a full report and sending pictures of each and every fault. The 8th week went past and when we fetched the car it was looking worse. When my husband spoke to one of the owners he wasnt aware of anything and himself said he cannot give us the car back because he is ashamed to say they have have done such bad work. He then asked to keep the bakkie and order all the parts needed and to correct all the paintwork mistakes which will now take an additional week at least...which he couldnt confirm. We were promised a courtesy car today the 20th of January that didnt arrive either....and only to hear that David one of the owners couldnt get one and cannot promise he will have one by Monday the 22nd. This is supposed to be a Ford approved panelbeater and I am shocked to know that Ford approved this Panelbeater! We have been struggling with one vehicle for 8 weeks and both myself and my husband work at various sites which therefore meant that our work has been affected as well. We would never recommend this panelbeater and feel that Ford should relook their approval criteria!