Payment for Parking struggles

I would like to share how terribly disappointed I am at the Management team of Brooklyn Mall. When we wanted to pay for parking on Saturday the parking machines did not work properly, there was also no communication whatsoever from managemant to inform their customers. How difficult would it be to put up a piece of paper at the entrance to the mall to warn/advise the public of the issues they are experiencing. We eventually went to the parking office and found out from the employees that the problem has been ongoing for some time and that they have raised this with management without any response from management. I wanted to pay for my parking using my credit card, this did not work so the attitude was that I had to go to the atm and withdraw money - who will pay the bank charges for the atm charge? So if you cannot accept my payment via the card machine why should I pay for parking? This bad attitude is set from management and I will personally make sure every tenant of the mall knows about the issue. Maybe management will take action once tenants start complaining or want to vacate their shops?