NM
Ndabile M
1 reviews | Active since Sept 2010
05 Feb 2016, 14:37
Waiting for Control Arm part for a month
The company has a very poor service with regards to ordering the parts. I have been waiting for one part (Control Arm) to be delivered for repair after it has been ordered for a month.<br> <br> The Brooklyn Repairs take their time with the delivering their parts on time and they give no feedback with regards to why the parts haven't been delivered, i mean my car has been at the repair for a month and at the moment i don't have a car.<br> <br> i am not impressed with the service from Brooklyn Automotive Refinishers.
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Brooklyn Automotive Refinishers's replyOfficial
05 Feb 2016, 15:04Hello ndabile,
Good day.
All parts are in for this vehicle, besides the control arm. We are waiting for Hyundai to gives us a confirmation letter with regards to the ETA of this part. Hyundai has a back log.
We have no control over the supply of parts from any Manufacturer.
The client also has the Client service personal contact number, and has been constantly up dated.
Also, the client has been placed on a waiting list for a courtesy vehicle.
Good day.
All parts are in for this vehicle, besides the control arm. We are waiting for Hyundai to gives us a confirmation letter with regards to the ETA of this part. Hyundai has a back log.
We have no control over the supply of parts from any Manufacturer.
The client also has the Client service personal contact number, and has been constantly up dated.
Also, the client has been placed on a waiting list for a courtesy vehicle.
Brooklyn Automotive Refinishers's reply05 Feb 2016, 15:04
Official
Hello ndabile,
Good day.
All parts are in for this vehicle, besides the control arm. We are waiting for Hyundai to gives us a confirmation letter with regards to the ETA of this part. Hyundai has a back log.
We have no control over the supply of parts from any Manufacturer.
The client also has the Client service personal contact number, and has been constantly up dated.
Also, the client has been placed on a waiting list for a courtesy vehicle.
Good day.
All parts are in for this vehicle, besides the control arm. We are waiting for Hyundai to gives us a confirmation letter with regards to the ETA of this part. Hyundai has a back log.
We have no control over the supply of parts from any Manufacturer.
The client also has the Client service personal contact number, and has been constantly up dated.
Also, the client has been placed on a waiting list for a courtesy vehicle.