Shoddy service

<p>I am with Discovery insure and my claim was approved on 20 September 2016. Parts were pre-ordered with an estimated repair time of 7 days. I took my vehicle in on 14 October and started enquiring on 3 November, 14 (working) days after, since I had heard nothing back from them. I only received my vehicle on the 11th November, after having to once again require. When delivering the vehicle, I mentioned that there were two claims, one being for hail damage. Surprise when I fetched the vehicle to find that this was not done. Damage was on the front right, where the old damaged wheelnuts were replaced with a new wheel cap. I also found, when I heard a noise in the back, that my spare wheel was not in the vehicle.</p>