Bad Service and Costing my Business

Good Day<br> <br> I am a black Proud Engineer young and went onto business, my business name is Simrens Engineering (Pty) Ltd. I am insured by Dial Direct and on the 19th of August 2015 i gotinvloved in an accident, got from Dial Direct authorization they recommended Brooklyn motor lab or whatever their name. They called me on the 31 August 2015 to say they have the vehicle it will take 6-8 working days to get if fixed, at 12 days and still counting my car is not fixed. And i mean for a simple Polo comfortline to date they are waiting for parts.I mean its coming to a month and my Courtesy vehicle is due on the 18 September 2015, they tell me about the car being ready on the 22nd as some parts they not having?I am an executive that is ever going to site and meeting what must i use now after the courtesy car has expired?I am have a planned business trip to Newcastle in KZN this Friday am i supposed to use taxis or rent a car? Hell to no they either give me a vehicle to use from Friday till my car is fixed or go fly a kite as ill take my car to other panel beater who know their story.I mean this parts if they send me to VW in Uitenhage or JHB VW depot i'll flipping get all the parts in 3 days