Brocka Canal Walk: Worst Service and Food Quality

We placed an order via Bolt Food with Brocka Canal Walk on 18November 2022.2x Masala steak burgers 1x chicken burger and 1side of corn on the cob. When the order arrived, the bag was sealed/stapled shut which is standard but: - the smell coming from that bag was terrible. On opening the bag, - the brown board boxes were all covered in fatty handprints - all of the food packaging was covered in spice - The fries from the chicken burger order, were laying inside the bag and not contained in its box The bad smell was from the corn. It was burned black and to try and disguise it was caked in some sort of spice

We tried to contact the Brocka Canal Walk but the number just rang until it disconnected. We called another outlet and the manager said that he would get the manager at Brocka Canal Walk to call us back. Ray the "manager" at Brocka Canal Walk called back, my partner spoke to him and explained the state of the order on opening the bag and the bad quality of the food. Ray had the audacity to blame Bolt food. I could possibly blame Bolt Food for the fries lying outside the 1 box, but unless the Bolt Food driver works in their kitchen as a side hustle and packed our order himself, I'd say that Brocka is at fault here. Ray said he would call us back with a solution.

Ray called back with more excuses and more problems. Rays offer of compensation (even though he accepted no responsibility) was to offer us a replacement on the corn, the cheapest item that we ordered, which we naturally weren't happy about.

Ray was arrogant, and condescending as if he paid for our food and we were being ungrateful. Ray, we used our own money for our order and I'm trying to l understand why both your food quality and service are so bad. I will never order anything from this d-rate eatery again as this is my 2nd bad experience with Brocka Canal Walk, I clearly didn't learn from my first mistake