UNHAPPY WITH THE SERVICE

I bought a data SIM on contract from Broadband Solutions for a subscription fee of R99. When I eventually got the data sim delivered to me, the invoice had the incorrect subscription amount.

I contacted Broad Solutions and spoke to Serena Pillay, who then sent me an email rectifying the subscription amount and she told me that the SIM card was already activated for use. Later that day I then discovered that the SIM card as not active as it would read on my cell phone as well as on my 4G router.

I called again, spoke to Serena and she told me to get a sim swap from Telkom, as that was now a “Telkom problem” and not theirs. I decided to cancel the SIM card within the 7 day cancellation period and she said it takes up to 21 working days, which came and passed but I AM STILL BEING BILLED!!! For a SIM card I cancelled

I have been trying to contact broadband solutions for weeks now and it seems as though their telephone number is left unattended. Serena Pillay is no longer responding to my emails and it leaves a very distasteful impression as I was debited for this when it should be cancelled. I tried calling several times today at broadband solutions with no luck.