Broadband Solutions - ****

Yesterday I received a call from Caylim advising me of a telkom birthday promotion for a Samsung Galaxy A13. I have received nothing via email or sms to advise this agreement has been processed. I am really frustrated, because I have now only received the debit order mandate showing the amount to be deducted and can not get through to any of the broadband contact services for assistance on the deal I was promoted. The debit order is suppose to come off in June, but my bank has informed me it will be coming off on the this month. This is unacceptable. Normally when you agree to anything a paperless trail would be provided and to top it off Telkom has no knowledge of any contract agreement. I want to cancel this immediately!!