AK
Andrea K
1 reviews | Active since Jan 2022
11 Mar 2022, 09:39
Worst furniture removal experience ever!!
Worst furniture removal I've ever experienced. So many goods ended up damaged. Almost all the boxes ended up damaged. Boxes marked fragile and which side up were packed haphazardly with heavier stuff on top of them which led to breakages. Boxes packed by packers were unmarked and foodstuffs were packed upside down causing losses. Communication with manager was awful and he has no idea about customer service. The customer is definitely not their first priority and I would never recommend them or use them again. They even damaged the gate at the pickup address.
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Replies (1)Britz Couriers & Removals's replyOfficial
11 Mar 2022, 11:13Good day Andrea
I'm so sorry to hear about your bad experience with Britz Couriers & Removals.
You can read all our other reviews, we are always trying to keep all our clients happy, but this time it didn't work, and I'm very sorry about that. There are a few reasons about why the move maybe didn't go well according to you, but I don't want to give to many reasons on social media, because when we got there to start with the move you weren't ready for us, and the move took longer than planned and from the start things went wrong.
Kind Regard
Rohan Britz
I'm so sorry to hear about your bad experience with Britz Couriers & Removals.
You can read all our other reviews, we are always trying to keep all our clients happy, but this time it didn't work, and I'm very sorry about that. There are a few reasons about why the move maybe didn't go well according to you, but I don't want to give to many reasons on social media, because when we got there to start with the move you weren't ready for us, and the move took longer than planned and from the start things went wrong.
Kind Regard
Rohan Britz
Britz Couriers & Removals's reply11 Mar 2022, 11:13
Official
Good day Andrea
I'm so sorry to hear about your bad experience with Britz Couriers & Removals.
You can read all our other reviews, we are always trying to keep all our clients happy, but this time it didn't work, and I'm very sorry about that. There are a few reasons about why the move maybe didn't go well according to you, but I don't want to give to many reasons on social media, because when we got there to start with the move you weren't ready for us, and the move took longer than planned and from the start things went wrong.
Kind Regard
Rohan Britz
I'm so sorry to hear about your bad experience with Britz Couriers & Removals.
You can read all our other reviews, we are always trying to keep all our clients happy, but this time it didn't work, and I'm very sorry about that. There are a few reasons about why the move maybe didn't go well according to you, but I don't want to give to many reasons on social media, because when we got there to start with the move you weren't ready for us, and the move took longer than planned and from the start things went wrong.
Kind Regard
Rohan Britz
