Unreliable & negligent
<p>i moved from Cape Town to Middelburg in Mpumalanga. Britz couriers sent a third party Peters Mini Removals to collect my stuff. On delivery 6 days later, some items were missing. On enquiry they said that they would investigate. A day later they came back and simply told me the missing items can not be located and offered me A lousy R1500 compensation. My goods are worth 10 times that amount. No explanation, no proper investigation, taking absolutely no responsibility for this. And most of my bigger furniture items are badly damaged as well. I would never recommend these 2 companies to anyone. Poor service but quick to ask for full payment before delivery. Im taking this further, they cannot get away with it! </p>
Good day
Thank you very much for taking the time to write a review on Hellopeter.com
We are very sorry about this bad experience with your move.
We did investigate this problem and also searched all our warehouses for your goods, But somehow these items must have been missed placed. Or Delivered to the wrong client, We also phoned all the other clients that furniture was on the same load because it was a share load. But we could not find it anywhere.
Although you did not take any insurance on your move it will be assumed that you have your own house-hold cover. So we offered to refund you R4000.00 for the loss of your goods stated below:
2x boxes containing clothing and pots and other items
1x microwave oven
1x kids go cart
1x small white basket wrapped in clear plastic
And you still didn’t want to accept this. But unfortunately we can’t claim from the insurance if you did not take out any insurance cover on your move.
And it was stated on our Terms & Conditions that you signed.
Kind Regards
Rohan Britz (Managing Director)
Good day
Thank you very much for taking the time to write a review on Hellopeter.com
We are very sorry about this bad experience with your move.
We did investigate this problem and also searched all our warehouses for your goods, But somehow these items must have been missed placed. Or Delivered to the wrong client, We also phoned all the other clients that furniture was on the same load because it was a share load. But we could not find it anywhere.
Although you did not take any insurance on your move it will be assumed that you have your own house-hold cover. So we offered to refund you R4000.00 for the loss of your goods stated below:
2x boxes containing clothing and pots and other items
1x microwave oven
1x kids go cart
1x small white basket wrapped in clear plastic
And you still didn’t want to accept this. But unfortunately we can’t claim from the insurance if you did not take out any insurance cover on your move.
And it was stated on our Terms & Conditions that you signed.
Kind Regards
Rohan Britz (Managing Director)