Angry first time mom

Why all government institutions give bad service. I app**** for maternity uif in February and it's April I still haven't received my first payment, yet every month uif gets deducted from my salary but when you claim you dont get 5 star service. I am being taken from pillar to post. Springs labour department didn't declare my documents. When you call them they never answer their phone. This online applications they are not working for them, they should go back to the old system. Am even struggling to buy my baby nappies and milk , I haven't even paid my rent.