Worst after-sales service ever.

<div>I ordered an alternator online from Brits Brothers Auto Parts, but they delivered it to the wrong address and sent me the wrong part (an aircon pump). After collecting the incorrect part, the real nightmare began—they informed me that they had lost my order. For weeks, I was passed between multiple employees (+++++, and others), with constant back-and-forth communication. I was repeatedly assured that I would receive a refund. Nearly three months later, I’m still waiting, with my messages and emails now being ignored. Their customer service is non-existent, and they fail to honor their own commitments. I am now left with no choice but to seek legal advice. If you ever need a refund from them, prepare for a long and frustrating battle. But if you enjoy being ignored, strung along, and passed from one person to the next, then this is the company for you.</div>