Extra bad service

I bought a turbo from them and they delivered the wrong one, they told me to bring it back which I did, that was October 2025, Since then no one cares at all as I have been sending WhatsApps that they should refund my money, I'm still not attended to date. Extra bad service from this guys and I'm even thinking they are ****mers who only needs your money.They will tell you to send WhatsApp but they will never interact with unless you are giving them money.