Brits Brothers Auto Parts misrepresentation online and bad after sales service

I did not have a good experience at all. Went for this supplier due to the high reviews, but did not get the same service. Item bought was not the item that arrived. The item was extensively damaged and could not be fitted, brackets were broken off and many other problems. When I contacted them, they did offer to exchange it with much disarray, but I had to organize and pay the courier again. Who has time for this and the money, is this not the reason for shopping online in the first place. The fault was clearly their side, but the tone in which the voice notes came through was also very bad. I had it repaired the best we could at twice the cost of the item, but was just refused any refund or credit. Anyway, good luck to all the other people and hope my bad service was a once off.