Worst client service ever received

Unprofessional, repeated lies, worst customer serves ever received for a second time from Brits Auto Body over the last 12 Months.

Firstly the quote amount on the repair for our Kia changed from R98 000 then R64 000 and then to R53 000. Just to match our Insurance to get the job and not to have the car written off. Disassembly started on the 09/06/2022, Body repair started 17/06/2022, painting only on 14/07/2022.

The confirmed to our assessor and our Insurance broken that the car would be completed by 15/07/2022

Now on 19/07/2022 the car is still not ready and apparently we are now going to have another delay waiting for a part for the car.

It’s been over a month waiting with with one delay and excuse after the other.

Last year we sent in our Pagero to have repair done. They stipulated it would be a 3 week waiting period. Delay after delay it turned into a 7 week wait to get our car back. They did not even make the effort to polish the car or paint the inside panel where the door closes. We were so discussed we didn’t even bother to ask them to fix it and took it to different panel water at our own cost to have it painted .

We are extremely dissatisfied with their poor service have lodged a formal complaint to our insurance as well as to the accessor .

Strongly advise any potential client to rather seek a reputable company to assist as Brits Auto Body has no concept of integrity, good business practice or keeping to their commitments they make to there clients.