British International

I would like to report British International Removers again. This hasn't been an easy experience we have had with British International Removers. Our furniture was packed March 2023 requested to shipped November 2023. Our furniture never left as requested. Several excuses was made when I started following up our container towards January 2024. To come to a unexpected awakening that our container did not leave South Africa to New Zealand. I kept following them up making several phone calls. I was them aventually told that our container has left for Durban to be loaded in the Port of Durban to be loaded onto the next vessel to New Zealand. When enquiring my container as was told by Kerry Governder that the vessel has been delayed and that they will not be charging any of their customers any addional charges. Well what a awakening call I received a invoice for a outstanding balance of R5720.00 which we did not cater for. I called Kerry and complained. I was told that I would be called but with no luck only to receive a invoice and a email to *** the vessel was delayed in the Durbsn Harbour. Now British International Removers is demanding the outstanding monies or my container will be furthermore be delayed. Well we had to spend thousands of NZ Dollars to set up our own place with furniture and appliances due not getting our furniture due to negligence to British International Removers. Are they going to refund me my monies I had to flock out in New Zealand due to their *********** people working at British International Removers. I am not happy and would like to forward my invoices to them for all the monies we had to spend to survive in New Zealand. I am highly disappointed in British International Removers and I am not willing to flock out the money they say we owe them. I will not recommend this company to anybody. Highly disappointed in them.