WORST EXPERIENCE - 5 MONTHS AND NO STUFF!!

THE WORST experience!!! 5 MONTHS so far and WE STILL DO NOT HAVE OUR STUFF. Although we opted for a shared container, they told us that it will not take long to ship as they are extremely busy. It took them about 4 MONTHS to ship our stuff. Now we have to pay a LOT more due to currency exchange differences, but if they had not waited so long to ship our stuff we would not have to pay extra! They do not respond to emails or phone calls until maybe the 6th or 7th email/call.

Upon receipt of goods in UK, it was an admin nightmare as we had to provide all information and forms etc AGAIN to the sub-agent they use and to the agent who took over the process. The agent they used in the UK have told us that although our goods have cleared customs, THEY DO NOT HAVE ANY AVAILABLE TRUCKS FOR DELIVERY!!! This is really the absolute WORST client service I have ever experienced. The new agent has also told us to not phone them anymore. What has happened to our stuff!!??

MAYBE we will receive our stuff in 6 or 7 months if we are lucky, but we have NO idea, and follow up weekly and they cannot give us a date! We will NEVER use them EVER AGAIN, and I really hope no one else does! This experience has overall been terribly shocking and they clearly don't care about customers.