1 reviews | Active since Jan 2011
TRUST ! the reviews
People who run and work for this company have no conscience, and I cannot understand how they run a business and get away over and over with treating their customers they do. Our belongings went missing in the packing process. There were minimum 6 people all over the house without supervision or following any logical system. BIR hid behind " if it didn't make it to the container, it can't be claimed for" and they completely ignored the fact that they may have been some discipline issues with their employees. The items that did reach destination, arrived damaged but we'll not be able to claim because we didn't claim within 7 days from fully delivery. However, we identified two boxes as missing at the time of delivery, and it took two weeks to have the issue clarified. They refused to disclose who their company Insurance company is and never supp**** us with a copy of the insurance policy, claiming that the contract we signed with them is the Insurance policy. They cannot even produce proof that the container was sealed before it left our house. The labeling of boxes was of poor quality and label descriptions didn't correspond to the content; numerous boxes were renumbered and some unnumbered. The discrepancy of number of boxes on the inventory against the submission made to customs , caused our container to be chosen for inspection, which we incurred additional costs for.
They will send you on a wild goose chase, keep repeating irrelevant information in circles, make up a **** email address for a legal department that doesn't exist to try and intimidate you, and not give one thought to the amount of stress they cause.
Trust the reviews on Hellopeter !
Thank you for sharing your unhappiness about your service experience, as this enables B.I.R to clarify with some detail.
As is customary, a container is sealed in a customers presence, recorded and is signed for by the customer, as correct.
The Transporter verifies the Container number and the seal - which is unique, and supp**** by the Shipping Line (MSC/Hapag Lloyd etc) and not by B.I.R.
Which is the Industry standard, and the only way to seal a container and record such detail. Our customers are always welcome to take pictures, and even video record this for their records.
In terms of a Valid Insurance claim: All Insurance companies require to have proof of a loss occurring, in order to have a valid claim. We are unable to enter a valid claim on "we don't know what is missing, but we know there are things' . Transit Cover covers your goods whilst in transit, meaning from the time it leaves your residence to when it's unpacked/offloaded at destination. Therefore all compromised packaging on packages, cartons/boxes and/or non-delivered items can be added to a valid claim - if you opted for Comprehensive cover and not Total loss only.
In our Industry there have been some instances where packers were blatantly accused of theft, and after Police investigations it was indeed revealed that the gardner and/or the cleaner were responsible for such losses.
Although we take these instances very seriously, we are also aware that anyone can take advantage of the situation whilst
having a company packing up a complete residence.
We will always investigate such events, but will under no circumstances can BIR make any false accusations of theft against any of our members - without proof of a crime being committed. As discussed with you at the time- any false accusations of theft is in itself a crime.
For the protection of all parties involved, we document the request, to not have these items laying around or packed into a shipment. Which is why these are explicitly excluded in our contract, and therefore can not be covered by Transit Cover at all.
Your team consisted of 3 members for packing over the days, and additional staff were allocated on the day of loading the container, to enable them to finish - enabling you to make it to the airport in time.
As in your case, we require our customer's to send us proof of items that are given and donated to our Export Teams. It has happened that a customer forgets, once at the new destination, that these items were donated. This enables us to provide the paperwork of donated items, as we did with the gifts you donated to our team for their excellent work.
We wish there were more that could be done to assist, but unfortunately we are unable to assist further, as we have Industry rules and guidelines to follow.
Kind regards
B.I.R
Thank you for sharing your unhappiness about your service experience, as this enables B.I.R to clarify with some detail.
As is customary, a container is sealed in a customers presence, recorded and is signed for by the customer, as correct.
The Transporter verifies the Container number and the seal - which is unique, and supp**** by the Shipping Line (MSC/Hapag Lloyd etc) and not by B.I.R.
Which is the Industry standard, and the only way to seal a container and record such detail. Our customers are always welcome to take pictures, and even video record this for their records.
In terms of a Valid Insurance claim: All Insurance companies require to have proof of a loss occurring, in order to have a valid claim. We are unable to enter a valid claim on "we don't know what is missing, but we know there are things' . Transit Cover covers your goods whilst in transit, meaning from the time it leaves your residence to when it's unpacked/offloaded at destination. Therefore all compromised packaging on packages, cartons/boxes and/or non-delivered items can be added to a valid claim - if you opted for Comprehensive cover and not Total loss only.
In our Industry there have been some instances where packers were blatantly accused of theft, and after Police investigations it was indeed revealed that the gardner and/or the cleaner were responsible for such losses.
Although we take these instances very seriously, we are also aware that anyone can take advantage of the situation whilst
having a company packing up a complete residence.
We will always investigate such events, but will under no circumstances can BIR make any false accusations of theft against any of our members - without proof of a crime being committed. As discussed with you at the time- any false accusations of theft is in itself a crime.
For the protection of all parties involved, we document the request, to not have these items laying around or packed into a shipment. Which is why these are explicitly excluded in our contract, and therefore can not be covered by Transit Cover at all.
Your team consisted of 3 members for packing over the days, and additional staff were allocated on the day of loading the container, to enable them to finish - enabling you to make it to the airport in time.
As in your case, we require our customer's to send us proof of items that are given and donated to our Export Teams. It has happened that a customer forgets, once at the new destination, that these items were donated. This enables us to provide the paperwork of donated items, as we did with the gifts you donated to our team for their excellent work.
We wish there were more that could be done to assist, but unfortunately we are unable to assist further, as we have Industry rules and guidelines to follow.
Kind regards
B.I.R