Poor Customer Service

British Council South Africa suspended test dates from June 2020. It is now August, H&S regulations are relaxed but still no new dates have been set and they seemingly can’t process refunds either. People who took their tests before the lockdown have yet to receive their results. They don’t respond to queries except with automated responses. What is worst is that they have no consideration for the (financial) implications of their poor service. The pandemic is used as an excuse for appalling customer service and sheer incompetence.