No response for refund

<p>Good day.</p> <p>We have a problem with the British Council in South Africa. We paid for the English test as our son was going to be studying in the U.K. However due to circumstances he will no longer be going to the U.K. We asked for a refund via email on the 18 January 2017 as they never answer their phone. This was well within the 5 week cancellation period. Eventually we received a refund form that we had to complete, but it was the wrong form. Eventually after numerous tries we received the correct refund form. I completed the form and emailed it back to the Council on 23 January 2017. Last week I emailed them again to enquire about the refund. We have not heard anything from them except a receipt email directly after I sent the completed forms. My son also sent a copy of the refund form to the SA British Council.</p> <p>This is a large sum of money and we would highly appreciate the refund. We are aware that there is a admin fee.</p> <p> </p> <p>This is unacceptable business practice</p>