No payment after correct cancellation procedure

My wife registered me for an IELTS Test in 2018. My test date was 19 January 2019. Last year I had to cancel my test registration,so my wife followed protocol and sent all the necessary documentation in time to qualify for a percentage of the fee to be paid back.

Numerous phone calls and emails proceeded but no confirmation of payment has been received. After receiving confirmation of cancellation, I asked when payment would be made. Once again no feedback from the IELTS team.

This was one of the poorest service experiences I ever had in my life. I am not giving up the fight because they owe me money. I assume they want people to give up the fight after a while.