DID ENGLISH EXAM AND NO RESULTS!!

I did my english exam on 30/05 in Durban. Have spoken to the call centre regarding the official results and have been told on numerous occasions that they would be couriered to me...well.....I'm still waiting!! I cannot apply for my visa without this, they hold people by the \short and curlys"after they have fleeced you out of R2500.00!! NOT IMPRESSED!! Waste of money!!"""