Cancelled My Test Date

I have sented my proof of payment about 7 times already including today as well. Once I have sent the proof of payment I had received a email stating that they have received the relevant documentation and I will get my test timetable 5 days before my test date.<br> <br> Yesterday I get a email my test is cancelled due not receiving proof of payment. I been trying to phone the offices numerous times you hold for hours. The one time I phoned they said they said my proof of payment was not clear so I told them to check their bank statements on the day I did the eft. The accounts manager says she cannot do that as they receive a lot of payments. Is it because of that or is it because she too damn lazy and gets paid for doing nothing.<br> <br> What do you do inorder to win with this organisation because they customer service is pathetic!!!