Zero customer service

British American Tobacco SA - this is the second review I am having to post - hoping that this time I may get a response after one was promised and then not delivered.... In fact my previous post was pointedly ignored after your initial response. Your client service is non existent... Why if I am paying close to more than R45 for a box of your Dunhill boost should I accept that 5 or more of the 20 in the pack have a broken or non existent boost ball. I am not the first to complain about this and you have provided no response to any of your loyal customers - considering what happened last year with the ban on tobacco products you would think that you would want to retain your customers???