1 reviews | Active since Sept 2011
Worst Service Ever
<p>I Am on a 7 day account baces with BATSA. I Have made a payment on the 17th of May 2016 and my payment was allocated. then on the 13th of June 2016 the payment was reversed from there side. I Have send my proof of payment to 5 or more people in the accounts department. It is now 2 weeks that i am struggeling to get this sorted out. I Have send Numeris emails to them and i am just not reciving any feedback. Today i phoned the rep that usually bring me my stock and then he informs me that they are not working today. That was a big suprise to me as i would have thought that they will atleast let the customer know about that so that they can make a plan to recive stock. secconly i try to phone the account department to follow up on my account and they keep putting me thru to the call centre, and all the callcentre can tell met is that they cant help me i must contact the account department. I Think this is really very bad service from BATSA. It is as if they just dont care about there customers.</p> <p> </p> <p>Kind regards</p> <p>Dion Saunders </p>
Good day Dion,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care Supervisor
Good day Dion,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care Supervisor
