kG
khalid G

1 reviews | Active since Jun 2017

04 Jun 2017, 08:13

why change dunhill menthol

<p>For years we have been smoking dunhill menthol,why change it...not only does the new packet look different,the taste is horrible. Seeking the old packets of dunhill menthol urgently...clearly there is no respect for loyal and valued customers</p>

0
Replies (2)
British American Tobacco SA
British American Tobacco SA's reply05 Jun 2017, 08:39
Official

Dear mumtazk

Thank you so much for taking the time to alert us about your concerns regarding product quality on your Dunhill Menthol.We are attending to your complaint and will respond shortly.

Fondest regards

British American Tobacco SA
British American Tobacco SA's reply05 Jun 2017, 12:25
Official

Dear mumtazk,

Thank you so much for taking the time to alert us about your concerns regarding product quality on your Dunhill. Contact has been made from our customer service team.

The Dunhill team would like to provide the sincerest of apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.

Going forward, in the unlikely event of experiencing any other quality defects in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns. You can also make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back (this number is also located on the back of the pack, at the bottom).

Should you have any further queries, please do not hesitate to get in touch.

Many thanks,

Dunhill team