SO
Shahidah O
1 reviews | Active since Sept 2021
06 Sept 2021, 21:31
Where’s my great Rothmans gone
I’ve been a Rothmans Red smoker for many many years and with this new re-brand, I thought it was just the box, but I’m sorry guys the cigarette burns faster and the strength seems different (could be this new filter) it’s just not up to your normal standard. Please change it back or I’m going to have to start the horrible long process of finding another great cigarette to smoke when I really don’t want to.
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Replies (3)0
Replies (3)
British American Tobacco SA's replyOfficial
07 Sept 2021, 16:11Good day Shahidah,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
British American Tobacco SA's reply07 Sept 2021, 16:11
Official
Good day Shahidah,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
SO
Shahidah O's updateReviewer Update
09 Sept 2021, 13:04I would like to thank BATSA for taking their reviews so seriously as they not only commented but followed up with a call the very next day. They replaced the bad batch I had and I congratulate them on great Customer service and a rapid response. Thank you BATSA for excellent service❤️
SO
Shahidah O's update09 Sept 2021, 13:04
Reviewer Update
I would like to thank BATSA for taking their reviews so seriously as they not only commented but followed up with a call the very next day. They replaced the bad batch I had and I congratulate them on great Customer service and a rapid response. Thank you BATSA for excellent service❤️
British American Tobacco SA's replyOfficial
13 Sept 2021, 10:38Good day Shahidah,
We appreciate and thank you for the compliment received and we are happy you were satisficed with service received as this what BATSA strives to achieve with our consumers.
Have a lovely day further
Kind regards,
Consumer Care
British American Tobacco SA's reply13 Sept 2021, 10:38
Official
Good day Shahidah,
We appreciate and thank you for the compliment received and we are happy you were satisficed with service received as this what BATSA strives to achieve with our consumers.
Have a lovely day further
Kind regards,
Consumer Care