We are extremely disappointed and disgusted with the service received from BAT

We contacted BAT in November 2017 requesting that our VAT number must be changed all other details are the same.

BAT told us we must open a new account we did so and completed all paper work. After we requested the change we were then told we owe BAT money upon further investigation it was proven that they owed us money. Our new account was opened with a R45 000.00 limit we have been doing business for many years with BAT and explained that the limit is way to low for our order quantities we were told that it has to stay like this for six months and then the limit will be increased.

We are now on eight months and keep on requesting an increase and nothing happens. We are extremely disappointed and disgusted with the service received from BAT with this issue our account is always up to date yet we do not receive the service we need to keep our sales up.