VV
Vic V
1 reviews | Active since Jun 2025
08 Sept 2026, 14:58
VUSE (British American Tabaco SA) another failed product and retail venture
I am a regular consumer of VUSE vape pods. I procure from mainly VUSE Menlyn shopping centre and VUSE Menlyn Maine. What is extremely frustrating is that both these outlets are most out of stock. The feedback from staff working in these outlets are that they just do not get any feedback from the people at the 'Top'. A typical reply is 'we will be getting stock soon and will call you'. A call that very seldom comes. How is it possible that a listed company like BATSA just don't have any clue about basic retail principles (have stock) and any form of client service and focus. What a shame.
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Replies (3)
British American Tobacco SA's replyOfficial
09 Sept 2026, 08:10Good Day Vic,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
British American Tobacco SA's reply09 Sept 2026, 08:10
Official
Good Day Vic,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
VV
Vic V's updateReviewer Update
30 Sept 2026, 09:42This is to say the least the worst client service I have ever encountered. After many emails from Fuse Clientcare not much happened. Eventually I was informed that Vuse Menlyn had some stock. I picked up some long awaited pods (with checking what they put in the bag. Got a message some days later that they may have given me the wrong product. On checking this was indeed so. Went back to the store to have it changed for the correct product. They did not have any. I asked to be refunded. "No sir, don't do that. You will wait 3 weeks for your refund". Can this be real? This company must date back from before the Stone Age! It is just shameful that a multinational listed company operates in this manner. I did manage to swap some of the pod at a nearby Fuse shop- driving from one shop to the next. Disgraceful BATSA
VV
Vic V's update30 Sept 2026, 09:42
Reviewer Update
This is to say the least the worst client service I have ever encountered. After many emails from Fuse Clientcare not much happened. Eventually I was informed that Vuse Menlyn had some stock. I picked up some long awaited pods (with checking what they put in the bag. Got a message some days later that they may have given me the wrong product. On checking this was indeed so. Went back to the store to have it changed for the correct product. They did not have any. I asked to be refunded. "No sir, don't do that. You will wait 3 weeks for your refund". Can this be real? This company must date back from before the Stone Age! It is just shameful that a multinational listed company operates in this manner. I did manage to swap some of the pod at a nearby Fuse shop- driving from one shop to the next. Disgraceful BATSA
VV
Vic V's updateReviewer Update
30 Sept 2026, 10:34Correction on previous review. In brackets should read '(without checking what they put in the bag)'
VV
Vic V's update30 Sept 2026, 10:34
Reviewer Update
Correction on previous review. In brackets should read '(without checking what they put in the bag)'