VERY DISAPOINTED

I RECEIVED A CALL THIS MINUTE FROM BAT, MRS ZAYAN THE SENIOR MANAGER. ALL I WAS TOLD THAT FROM A LEGAL PERSPECTIVE THEY UNABLE TO REFUND ME, AND ALL SHE DID WAS APOLOGISED. FROM A PRINCIPAL POINT OF VIEW, I REALLY FEEL LET DOWN BY BAT. AN APOLOGY IS GOOD BUT NOT LISTENING TO THE BAD EXPERIENCE, AND NOT AFFORDING THE CONSUMER A REFUND IS NOT ACCEPTABLE. I REALLY FEEL LET DOWN. UNFORTUNATELY DUE TO ME BEING IN A WHEELCHAIR I WAS UNABLE TO FIGHT WITH THE SHOP OWNER TO GIVE MY 5 PACKETS BACK THAT HE TOOK OF ME WHICH WERE DAMAGED. AGAIN I DON'T THINK THAT JUST APOLOGISING TO CLIENTS IS GOOD ENOUGH. I AM LEFT WITH A VERY BITTER TASTE REGARDING BAT