Very bad service for BAT..

Very bad experience from BAT .. I bought Paul Mall siggarets and the was uncut tabacco in some of my siggarets. I sms the number on the boxes and i received a sms back BAT will phone me back in 8 hours.. so they did and ask me for photos. So they gave me a whatsapp number.. I took the pictures and send them back to them as required.. This happened on the 16 , 18 and 24 of November.. I had 3 complaints and nothing was done as to date.. so today i received a call from BAT and they said my complaints are not valid.. And the gentleman lie to me over the phone .. SHOCKING AND UNACCEPTABLE..