Very bad service and an unhappy customer..

I had the worst service i everhad from Badsa British American Tobacco.. I bought a carton of Pall mall blue at Pick a Pay and 5 of my packets had a few siggarets in with uncut tobacco in.. That means i waste alot of my siggarets because i can't smoke a siggaret that can't burn properly.. I then sms the Quality nummer on the back of my packet.. A lady phoned my the next morning and i explained my situation to her.. She ask me to take a photo of the siggaret with the uncut tobacco in and my packet as well as the bach number of the packet. So i did just that.. And she gave me a number to send my photos to.. After sending my photos i got a reply from the number with a reference number.. This morning I got a message saying that I can use a number the wil give me R35 of my next purchase.. I was shocked and sent them a message.. So they rep**** sorry that is compony policy.. So i said that is unacceptable.. A the same ladt phoned me back and was very rude.. Then she said i was sepose to keep all my faulty siggarets and the empty packets.. But the morning before she said nothing about that just i must take pictures. Very bad service and an unhappy customer..