Up your Consumer service BATSA

Come on BATSA, as a company that relies on Consumers, your consumer service is just as pathetic as the quality of your cigarettes. Never in 40 years of smoking Mills have i had so many rejects. I sent an email with photo and to the address on your website,only to get an auto reply to phone toll free no on Pkt, What a hassle,15 minute questionaire,as if i'm the guilty party. How many packets Code on the pkt,how many boxes???? I just throw them all into one box,i'm not going to sit with 13 boxes with 1 in each. They then send 1 Pkt, via a courier,whoop whoop, Then i must fill in the return carrier document. What a useless , time wasting experience it was dealing with them.Rather just change Brands at a cheaper price,at least i won't be throwing away expensive cigarettes that cost R55/pkt. I do not want something for free,i want quality,and when i have problem i want proper concern,You have the quality problem, I have taken the time to call you regarding it.Please make our experience a bit better.