Unsatisfied

Please refer me to a direct customer complaints department so I can deal with this issue directly. My complaint is that I have been a smoker for 9 years and recently changed from Stuyversant filter to the newer Stuyversant menthol boost range. Ever since I started purchasing this I haven't had a problem until recently. A few months ago I found that some of the cigarettes inside my box did not have the little menthol booster like it should have. And the buttons couldn't have been pre-poppd because it tasted like absolute **** and I felt so ****ed off at this because I have spent a fair sum of money on this brand. The first time it was okay, the second time I let it slide and the third time I eventually decided to contact you guys but failed. Now this is the FOURTH time and just down right inexcusable! I want to know if other people have the same problem because its freaking annoying that one has to spend R34 on a pack of cigarettes and R300 on a carton, and be subjected to not getting the proper quality for the money you spend. I would appreciate feedback and a direct contact method to your company.