rR
ryanvandervendt R

1 reviews | Active since Feb 2017

14 Feb 2017, 19:10

Unhappy Paul Mall Blue

<p>I bought packet Paul Mall Blue at my local grocer. Few Cigerrettes were double wrapped and embarrassing as i was out with work collegues. NOT AT all happy about this barcode 6 ********** 66820. Can someone contact me please i am highy disgusted.</p>

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Replies (2)
British American Tobacco SA
British American Tobacco SA's reply15 Feb 2017, 12:34
Official

Dear Ryan

Thank you so much for taking the time to alert us about your concerns regarding product quality on your Pall Mall. Someone will be in contact shortly to discuss this more in detail.

Regards

British American Tobacco SA
British American Tobacco SA's reply15 Feb 2017, 13:29
Official

Good day Ryan

Thank you for taking our call and giving us the details of your concerns regarding the Pall Mall you purchased.

All BAT brands are subject to stringent quality standards, and we endeavour to provide you, our loyal clients and adult consumers with products that meet these standards at all times.

We have logged a formal complaint and will continue our investigation when we have collected the faulty pack. The courier will be in contact to make the necessary arrangement.

Any inconvenience experienced is regretted.