Unhappy Customer

I recently bought Peter Styvescant Double Cool from the local retailer. After opening the first packet I realised that it was recessed cigarettes. I opened the second and third packet and all three were exactly the same. I contacted the customer care line and a complaint was logged. I was told that a courier will collect and reimburse. When the courier arrived, only one packet of cigarettes. I rejected the delivery because I distinctively informed the consultant who assisted me that I bought three packets. To this day, no one has contacted me back, no feedback, no questions asked and I am still still sitting with the recessed packets. This is unacceptable BAT, as a customer of your brand I feel you should have dealt with this so much better. Please make this right, ***