HC
Heidi C
1 reviews | Active since Mar 2015
15 Mar 2015, 01:29
unfinished sealing of the cigarette buds
Good morning<br> <br> I have been smoking peter stuyvesant blue 20's for the last 6 years and to me, this is the nicest cigarette on the market. I must say the quality has gone down the last two years when almost every 4th box I buy, I get cigarettes with deformed/ unfinished sealing of the cigarette bud which make the smoke unpleasant and I would really appreciate it if you can take this up with the manufacturers, as i do not want to switch brands. I'm a loyal Stuyvesant customer and always have been. <br> <br> Kind regards<br>
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Replies (1)British American Tobacco SA's replyOfficial
16 Mar 2015, 11:57Hello heidicoetzer123,
Thank you so much for taking the call from our Customer Service Consultant earlier.
We have escalated your complaint to the Brand Manager, who will be calling you to further discuss your concern.
Fondest regards,
Consumer Care Supervisor
Thank you so much for taking the call from our Customer Service Consultant earlier.
We have escalated your complaint to the Brand Manager, who will be calling you to further discuss your concern.
Fondest regards,
Consumer Care Supervisor
British American Tobacco SA's reply16 Mar 2015, 11:57
Official
Hello heidicoetzer123,
Thank you so much for taking the call from our Customer Service Consultant earlier.
We have escalated your complaint to the Brand Manager, who will be calling you to further discuss your concern.
Fondest regards,
Consumer Care Supervisor
Thank you so much for taking the call from our Customer Service Consultant earlier.
We have escalated your complaint to the Brand Manager, who will be calling you to further discuss your concern.
Fondest regards,
Consumer Care Supervisor
